Applicability
These shipping terms apply to all orders of StellarVortex Tech Limited products purchased through stvtx.com and shipped to the European Union.
Shipping Time
We will ship the goods within 5-7 working days after receiving the order
Shipping time is calculated based on payment confirmation (if applicable) or order confirmation
Weekends and public holidays are not included in the shipping time
Shipping Time
Standard delivery time within the EU is 20-40 working days (calculated from the date of shipment)
Actual shipping time may vary depending on the following factors:
Country of destination
Customs clearance process
Seasonal peak period
Force majeure factors (such as weather, strikes, etc.)
Shipping Method
We ship through reliable international logistics partners, including but not limited to:
DHL
FedEx
Local postal service
Shipping Policy
Shipping costs will be automatically calculated at checkout based on product weight and destination
Free shipping may be available for some promotions
Order Tracking
After shipment, you will receive an email notification with a tracking number
You can track the status of your order through our website or the logistics company's website
Customs and Taxes
Orders within the EU may be subject to VAT (VAT), which is included in the item price
Any additional customs fees or import taxes (if applicable) are the responsibility of the customer
Delayed Handling
In the event of a shipment or shipping delay, we will:
Notify you promptly via email
Provide an updated estimated delivery time
Provide alternative solutions when necessary
Non-delivery Handling
If a delivery is not possible due to:
Wrong or incomplete address
Multiple delivery failures
Rejection by the recipient
The item will be returned and we will contact you to arrange for redelivery (additional shipping costs) or a refund (minus the original shipping costs)
Contact Us
For any shipping related questions, please contact:
Email: [email protected]