StellarVortex Tech Limited (hereinafter referred to as "we" or "the Company") respects your privacy and is committed to protecting your personal information. This policy is prepared in accordance with the EU General Data Protection Regulation (GDPR) and explains how we collect, use, store and protect your data.
1. Data Controller Information
Company Name: StellarVortex Tech Limited
Contact: [email protected]
Website: stvtx.com
2. What personal information do we collect?
Based on business needs, we may collect the following information:
Identity information: name, gender, date of birth, etc. (if provided when registering an account).
Contact information: email address, phone number, mailing address (for order delivery).
Payment information: bank card number, payment platform account (processed by a third-party payment processor, we will not store full payment information).
Technical data: IP address, device type, browser type, access time (collected through Cookies or similar technologies).
User behavior data: website browsing history, purchase history (for service optimization).
3. Legal Basis for Data Processing
We process your data only on the following lawful bases:
Performance of a contract: for example, to process your order or provide customer support.
Consent: with your explicit consent (e.g., to subscribe to marketing emails).
Legal obligation: to comply with EU or Member State law requirements.
Legitimate interest: such as improving products, preventing fraud or ensuring website security.
4. Purpose of Data Use
Your information will be used to:
Provide, maintain and improve our products and services.
Process transactions and logistics delivery.
Send order confirmations, service notifications or marketing information (with your consent).
Analyze user behavior to optimize website experience.
Prevent fraud or illegal activities.
5. Data Sharing and Disclosure
We only share data with the following third parties when necessary:
Service providers: logistics companies, payment processors, IT service providers (all subject to GDPR).
Legal requirements: disclosure upon request by law enforcement agencies or legal proceedings.
Business transfer: If the company undergoes a merger, acquisition, etc., your data may be transferred to the new owner.
6. International Data Transfers
If data is transferred outside the EU (e.g. using non-EU servers), we will ensure that the recipient provides a level of protection equivalent to that provided for by the GDPR (e.g. through standard contractual clauses).
7. Data Retention Period
We retain data only for as long as necessary to fulfill the purposes outlined in this policy, depending on the type of data:
Order information: at least 10 years in accordance with tax law.
Marketing data: until you withdraw your consent or your account is closed.
8. Your Rights
Under the GDPR, you have the following rights:
Right of access: request a copy of your personal data.
Right of rectification: request that inaccurate information be updated.
Right to erasure (“right to be forgotten”): request that data be deleted under certain conditions.
Right to restriction of processing: request that your data be temporarily kept.
Right to data portability: request that your data be transferred in a structured, common format.
Right to object: object to data processing based on legitimate interests (e.g. direct marketing).
Right to withdraw consent: withdraw consent given at any time (without affecting processing before withdrawal).
If you need to exercise your rights, please contact us at [email protected] and we will respond within 30 days.
9. Cookies and Tracking Technology
We use cookies to improve website functionality. You can manage preferences through browser settings. Please refer to the separate Cookie Policy (if any) for details.
10. Data Security Measures
We use technology (such as encryption) and management measures to protect data security, but please note that Internet transmission cannot be guaranteed to be 100% secure.
11. Policy Changes
We may update this policy from time to time and will notify you through website announcements or emails after the update.
12. Contact Us
If you have any questions or complaints about the privacy policy, please contact:
Email: [email protected]