Scope
This return policy applies to all EU buyers who purchase StellarVortex Tech Limited products through stvtx.com and comply with EU consumer protection regulations.
Right to return
Under EU regulations, you have the right to return products within 14 days without giving any reason. You can return products within 14 days from the date you received them without giving any reason.
Return Conditions
Items must be in new condition, unused and with original tags and packaging
Original purchase receipt required
Return Process
Send a return request to mokibguyin@gmail.com stating the order number and reason for return
Once you receive our return authorization, please send the product back to the specified address
We will process your refund within 14 working days after receiving and inspecting the returned product
Refund Method
Refunds will be refunded to your original payment account, and processing time may vary depending on the payment institution
Return Shipping Costs
Returns due to product quality issues: We cover the return shipping costs
Unreasonable returns: Customers are responsible for return shipping costs
Exchange Policy
If you need to exchange, please follow the return process first, and then place a new order to purchase the desired product.
Defective Product Handling
If you receive damaged or quality-problematic products, please contact us within 48 hours of receiving the product and provide relevant photo proof.
Contact Information
If you have any return or exchange questions, please contact:
Email: mokibguyin@gmail.com